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Customer Service

U.S. Shipping

Calendar kits are sent First Class Mail.

International shipping

Shipping costs for one (1) Stitch It Yourself Calendar Kit sent USPS First Class International Mail:

Canada = $9.00

All other international destinations = $14.00

Very occasionally, items are detained for extra custom duties. I have sent dozens of packages and this has happened twice when sending package to the UK. In that case, the extra customs were approx. $17. In the unlikely event that customs are due, customs duties are paid by the buyer. 

For other items, please send your complete address to info@heatherlinshome and we'll be happy to email you a shipping estimate for your international order.

Return and Exchange Policy
Heather Lins Home takes great care in creating our merchandise and filling your orders. Please inspect your order upon receipt for any discrepancies. If there is a problem such as a defective item or an incorrectly packed order, please contact us within 5 business days of receipt. After 5 business days, we will only accept defective items at our discretion. Heather Lins Home will exchange or refund all full priced items that are returned within 21 days of receipt. The buyer is responsible for shipping costs. We only accept items that are unused, unwashed and free of defects.

Returning Items
Please return items in their original packaging with the invoice. Please send to:
Heather Lins Home, 22 S. Marquette St., Madison, WI 53704 USA

Please indicate on your invoice whether you are exchanging or returning the item. Please refer to the item number to avoid confusion. For exchanges, please indicate your desired item.

Questions?
E-mail and I will reply as quickly as possible.